Trustpilot
Trustpilot is a global online review platform where businesses collect and display verified customer reviews. It provides trust badges and widgets for embedding reviews on websites…
What is Trustpilot?
Trustpilot is a global online review platform where businesses collect and display verified customer reviews. It provides trust badges and widgets for embedding reviews on websites.
Common Use Cases for Law Firms
- Collect and display verified client reviews on the firm's website
- Build trust with a globally recognized review badge
- Respond to reviews publicly to demonstrate client engagement
How We Detect It
Among personal injury law firms, Trustpilot has been adopted by 31 firms (0.1% adoption rate) as a reviews solution. Adopters score 49.9 SI on average, +21.3 points higher than firms without it, suggesting Trustpilot correlates with broader technology investment. The heaviest adoption comes from the Basic Tech Adopters segment (0.2%), followed by Retention Innovators (0.3%). The most common co-occurring tools are Google Workspace (found on 71.0% of Trustpilot adopters) and Google Analytics (64.5%).
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| # | Firm | Segment | Attorneys | SI Score | Grade |
|---|---|---|---|---|---|
| 1 |
|
Conversion-Focused Firms | 8 | 85.586 | A+ |
| 2 |
|
Conversion-Focused Firms | 2 | 85.385 | A+ |
| 3 |
|
Retention Innovators | 1 | 82.582 | A+ |
| 4 |
|
Retention Innovators | 1 | 82.082 | A+ |
| 5 |
|
Retention Innovators | 1 | 78.578 | A |
| 6 |
|
Basic Tech Adopters | 1 | 69.069 | A- |
| 7 |
|
Awareness Leaders | 1 | 68.068 | A- |
| 8 |
|
Basic Tech Adopters | 1 | 67.868 | A- |
| 9 |
|
Engagement Specialists | 1 | 65.065 | A- |
| 10 |
|
Basic Tech Adopters | 1 | 60.861 | B+ |
| 11 |
|
Basic Tech Adopters | 1 | 59.560 | B+ |
| 12 |
|
Retention Innovators | 1 | 57.558 | B+ |
| 13 |
|
Basic Tech Adopters | 1 | 53.053 | B+ |
| 14 |
|
Basic Tech Adopters | 10 | 49.349 | B |
| 15 |
|
Engagement Specialists | 1 | 49.049 | B |
| 16 |
|
Basic Tech Adopters | 1 | 46.847 | B |
| 17 |
|
Minimalist Tech Users | 1 | 41.542 | B |
| 18 |
|
Basic Tech Adopters | 1 | 40.340 | B |
| 19 |
|
Basic Tech Adopters | 1 | 39.540 | B |
| 20 |
|
Awareness-Only Firms | 1 | 37.538 | B |
